Refund Policy

00Service status

0.1. GTASTORE does not accept payments until GTA Online boosting launches, so there is nothing to refund at this stage. This Policy describes how refunds will be handled once orders open.

01General principles

1.1. We want every order to end well. If something goes wrong, we first try to fix it: complete the order, restore the result or agree on a fair partial refund.

1.2. Every refund request is reviewed individually based on the order chat, the progress recorded in our system and the payment processor's data.

1.3. This Policy is part of our Terms of Service. Nothing in it limits rights you cannot waive under the consumer law that applies to you.

02Cancellation before work begins

2.1. You can cancel an order at any time before work on it begins and receive a full refund.

2.2. Work on an order is considered to have begun when any of the following happens:

• a Booster is assigned and confirms taking the order in the order card;
• the Booster plays the first match or performs the first action under the order;
• other actions aimed at performing the order are explicitly recorded in the system.

03Cancellation after partial completion

3.1. If you cancel an order that is already in progress, you receive a proportional refund for the part of the order that has not been completed.

3.2. The completed share is determined from the progress recorded in our system (rating gained, wins played, matches completed) relative to the ordered scope, together with the order chat history.

3.3. Example: if 40 percent of the ordered progress has been delivered when you cancel, 60 percent of the order price is refunded.

04Completed orders

4.1. Once the order is completed, meaning the target parameters specified in the order have been reached and you have been notified in the order chat, the order is not refundable.

4.2. If you believe the delivered result does not match the ordered parameters, tell us within 3 calendar days of the completion notice. We will verify the discrepancy and, if confirmed, complete the missing part at our expense or refund its value.

4.3. If within 24 hours after completion the achieved result drops because of the Booster's actions (not yours or a third party's), we restore the promised result at our own expense.

05When refunds are not issued

5.1. A refund is not issued when:

• the order has been completed in full and the target parameters were reached;
• you obstruct delivery: withhold information we ask for, sign in and play during a piloted order, change the password or revoke access before completion;
• the game platform applies sanctions to the account (ban, rating reset or reduction) after the service has been delivered. This risk comes from platform rules that do not permit boosting; it is disclosed in section 8 of the Terms of Service and accepted by you when ordering. Such sanctions do not mean the service was defective;
• you provided false information or credentials for an account you do not own;
• you asked for prohibited means (cheats, scripts, automation) and we refused to proceed;
• the request is made more than 30 calendar days after the order was completed.

06Refunds of cryptocurrency payments

6.1. Refunds are sent in the same cryptocurrency that was used for the payment, to the wallet address the payment was sent from, or to another address you confirm in writing from the email linked to your account.

6.2. The refund amount is determined in USD under this Policy and converted to the cryptocurrency at the exchange rate at the moment the refund is sent. We are not responsible for exchange rate movements between payment and refund.

6.3. Blockchain network fees required to send the refund may be deducted from the refunded amount.

6.4. Double-check the wallet address you provide: transactions on public blockchains are irreversible, and a refund sent to the address you confirmed is considered delivered.

07How to request a refund

7.1. Send a refund request in one of these ways:

• through the order chat in your dashboard, this is the fastest way;
• by email to help@elostore.pro with the subject "Refund, order #...".

7.2. Include in the request:

• the order number and the email linked to your account;
• the reason (cancellation before start, cancellation in progress, quality issue);
• the wallet address for the refund if it differs from the paying address.

7.3. We may ask for clarifications or supporting materials (screenshots, timestamps). The review clock pauses until we receive them.

08Processing times

8.1. We review refund requests within 3-5 business days of receiving them and reply with a reasoned decision.

8.2. Approved refunds are sent within 5 business days of the decision. On-chain confirmation times depend on the network and are outside our control.

8.3. If a refund is delayed for reasons outside our control (for example a payment processor outage), we keep you informed of the status in the order chat.

09Contact

9.1. Refund requests and claims: help@elostore.pro, subject "Refund, order #...", or the support chat in your dashboard.